Privacy Policy

This Privacy Policy explains how information about you is collected, used, and disclosed by Strivo Ltd (collectively, "Strivo Ecom," "we," or "us") when you use our website https://strivoecom.com ("Website") and customer loyalty program services ("Platform") (collectively, "Services"), or when you otherwise interact with us.

Please read this Privacy Policy carefully and ensure that you understand it before you start to use our Services. This Website is owned and operated by, or on behalf of, Strivo Ltd ("we," "our," or "us"). We are the data controller in respect of personal information of our users based in the European Union.

By accessing and using the Services, you acknowledge that you have read and understood the content of this Privacy Policy. We reserve the right to update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Information You Provide to Us

We collect and process information you provide directly to us via the Services. Personal data submitted through the Services includes the details you submit when you create an account, participate in any interactive features of the Services, pay for purchase orders, communicate with us via third-party social media sites, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, company name, postal address, phone number, and any other information you choose to provide. To the extent you provide credit card information through the Services, that information is collected and processed by our third-party payment processor pursuant to their Privacy Policy and practices. Our payment processor is Stripe, and their privacy policy can be found here: https://stripe.com/privacy.

Information We Collect Automatically

When you access or use the Services, we automatically collect information about you, including:

• Log Files: We gather certain information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to the Services, and store it in log files. We do not monitor or log data collected from your servers when using the Services, but we may log or monitor information about your access to our Services.
• Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons.

Information We Collect From Other Sources

We may also obtain information from other sources and combine it with information we collect through our Services for purposes of advertising and user authentication. For example, if you create or log into your Strivo Ecom account using your Google Apps credentials via single sign-on, we will have access to certain information such as your name and email address as authorized in your Google Apps profile settings.

Use of Information

We may use information about you to:

• Enable you to have full access to the Services;
• Provide, maintain, and improve the Services;
• Provide and deliver the products and services you request, process transactions, and send you related information, including confirmations and invoices;
• Send you technical notices, updates, security alerts, and support and administrative messages;
• Respond to your comments, questions, and requests, and provide customer support;
• Create your Strivo Ecom account and provide news and information we think will be of interest to you;
• Monitor and analyze trends, usage, and activities in connection with the Services;
• Detect, investigate, and prevent fraud and other illegal activities and protect the rights and property of Strivo Ecom and others;
• Personalize and improve the Services and provide advertisements, content, or features that match user profiles or interests;
• Notify you about important changes to the Services, including changes or updates to this Privacy Policy;
• Link or combine with information we get from others to help understand your needs and provide you with better service;
• Consider you for possible employment at Strivo Ecom in connection with an application that you submit and carry out any other purpose described to you at the time the information was collected.

Advertising and Analytics

We collaborate with entities such as Google AdWords, Facebook, LinkedIn, and others to serve advertisements on our behalf across the Internet. These providers use technologies such as cookies, web beacons, and device identifiers to gather data about your online activity for the purposes of delivering targeted advertisements and improving the Services.

Information Collected on Behalf of Customers

When handling personal information on behalf of a customer in connection with the Platform, Strivo Ecom acts as a data processor. We will not use such information for purposes other than providing the Services as agreed with the customer. Any data correction, modification, or deletion requests should be directed to the customer in question.

Marketing

Where permitted by law or with your prior consent, we may send you marketing communications via email. You can unsubscribe from these communications at any time by following the instructions provided in each email or by contacting us directly.

Security

We employ technical, organizational, and physical safeguards to protect personal information from unauthorized access, alteration, and misuse. However, we cannot guarantee complete security of your information during transmission over the internet. Your personal data will be retained as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.

Data Processing Agreement and Security

Strivo Ecom has a Data Processing Agreement (DPA) in place with trusted platform providers to ensure compliance with data protection laws such as GDPR. By using the Services, you consent to the processing of your information in accordance with these measures.

Transfer of Information

As Strivo Ecom is based in the United Kingdom, your information may be transferred, stored, and processed in jurisdictions that may not provide equivalent data protection as your local laws. By using our Services, you consent to this transfer of information.

Your Rights

If you are an individual based in the EU, you have the following rights regarding your personal data:

• Access: You can request access to your personal data held by us.
• Rectification: You may request correction of inaccurate or incomplete personal data.
• Erasure: You can request that we delete your personal data, subject to certain limitations.
• Objection: You may withdraw consent or object to specific types of data processing.
• Complaint: You can lodge a complaint with your local data protection authority.

For inquiries or requests regarding your personal data, contact us at hello@strivoecom.com.

Your Choices

• Account Information: Users can update or delete account information through the Services or by contacting us.
• Cookies: You may adjust browser settings to manage cookie preferences.
• Promotional Communications: You may opt out of receiving promotional emails via the unsubscribe link in emails or by contacting us.

Contact Us

If you have any questions about this Privacy Policy, please contact:

Strivo Ltd
Email: hello@strivoecom.com